System Status Dashboard

If you are experiencing a system functionality issue, please check this page for known reported issues.

If you do not see your issue posted, please send us a ticket using the “need help” at the bottom of the page.

Routine Maintenance

The web portal will undergo 30-minute routine maintenance on the 2nd Sunday of every month between the hours of 5:00 am – 10:00 am eastern time.

System Status

SystemStatusNotes
Phone SystemNormalMany employees will be working remotely. Phones are fully operational but support agents may be backlogged. Please submit a ticket for faster response times.
Support Ticket SystemNormalPlease submit a support ticket for faster responses.
Office AccessSuspendedNormal office hours, but limited access to staff. No enrollments meetings will be offered. Please enroll in electronic onboarding for new hire processing. PDF packets can be provided upon request.
Web Portal (ESS /MSS)Normal
Paperless Employee Enrollments / eOn-boarding NormalHighly recommended. If you are not configured, please submit a ticket ASAP to get started.
Live Employee EnrollmentsDiscontinuedNo-live enrollments may be scheduled at this time due to COVID-19 pre-cautions. Please contact support for electronic onboarding options or PDF / Paper options. This service will no longer be offered.
eBenefits EnrollmentNormal
Background VerificationsIssue ReportedBackground verification results will be delayed due to COVID-19 precautions taken at data collection sites.
Learning Management (LMS)Normal
Time clock (Swipeclock)Normal
Zayzoon Pay AdvanceSuspendedPay advances have been temporarily suspending in light of COVID-19 economic uncertainty. Please check back for updates.
Timeclock (Kronos)Normal